I use Chrome as my browser so I found and installed a Chrome Add On named Zoom Block that disables automatic zooming in Chrome. Most of the time pinch zoom was causing headaches was when I was browsing the internet. Here's at least a partial solution that DID finally work for me. I even found some instructions on how to disable it in the Windows Registry but that didn't work either. The pinch zoom was driving me nuts and there is no longer any way to turn it off. It's been removed as a configuratino option from the touchpad settings. They don't seem to realize that for many users IT'S NOT THERE ANYMORE. In replying to your question, the IT folks are just telling you how you would turn off pinch zoom if the option to do so were still present.
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